Shipping Policy – Veytoris

Thank you for shopping with Veytoris. This Shipping Policy explains how and when your order will be processed and delivered. It is written to be clear and consistent with UK consumer expectations.

1) Order Processing

• Processing time: 1–2 business days (Mon–Fri, excluding UK public holidays).
• Orders placed after 12:00 (noon) may be processed the next business day.
• Pre-orders or items marked as backorder will show an estimated dispatch window at checkout/email.

2) Delivery Timeframe

Estimated delivery: 5 to 9 business days from dispatch for all destinations shown at checkout. Delivery times are estimates and not guarantees; high volumes, customs clearance, weather events, or carrier disruptions may cause delays.

3) Shipping Fees

• Shipping costs (if any) are shown at checkout before you pay.
• From time to time, we may offer Free Shipping. When available, the free method will be shown at checkout.

4) Taxes, VAT, Duties & Customs

• UK orders: Prices shown in GBP (£) include VAT where applicable.
• International orders: Where checkout displays “Duties & Taxes Included”, we ship Delivered Duty Paid (DDP) and you will not need to pay additional import fees upon delivery.
• If checkout does not display “Duties & Taxes Included”, local duties, taxes or customs charges (DDU) may apply and are the responsibility of the recipient.

5) Tracking & Notifications

• You will receive a shipping confirmation email with tracking details once your order is dispatched.
• Tracking updates depend on the carrier’s scanning events and may take 24–48 hours to appear.

6) Address Accuracy & Changes

• Please ensure your shipping address is complete and accurate at checkout (including house number, postcode, and any flat/apt details).
• We can amend addresses before dispatch only. Contact us as soon as possible with your order number.
• We are not responsible for non-delivery due to incorrect or incomplete addresses provided by the customer.

7) Delivery Attempts, Safe Place & Return to Sender

• If the carrier attempts delivery and no one is available, they may leave the parcel in a safe place, with a neighbour, or arrange a re-delivery/collection per carrier policy.
• Unclaimed parcels or refused deliveries may be returned to us by the carrier. Once received back, we can reship (additional postage may apply) or refund the item price minus original shipping (if charged) and any carrier return fees if applicable.

8) Split Shipments

To expedite delivery, items in the same order may ship separately at no extra cost. You will receive tracking for each parcel where applicable.

9) Lost, Delayed or Damaged Parcels

• Delayed: If your parcel is delayed beyond the estimated window, please allow a reasonable grace period for carrier updates and contact us for assistance.
• Lost: If tracking shows no movement for an extended period or the carrier declares the parcel lost, we will investigate and, where confirmed, arrange a replacement or refund.
• Damaged: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can resolve it promptly.

10) Items Not Eligible for International Shipping

Certain items may be restricted by local import rules or carrier policies. If any item cannot be shipped to your destination, we will notify you and issue a refund for that item.

11) Customer Support

If you need help with your shipment (address updates before dispatch, tracking issues, urgent delivery needs), contact us:

📧 support@veytoris.com
🌐 www.veytoris.com

12) Updates to This Policy

We may update this Shipping Policy to reflect changes in carriers, service levels, or legal requirements. The latest version will always be published on this page.